Every Day is Customer Appreciation Day!

Makins Special Order Hat MS1133 - Bleach Panama Fedora at HartfordYork.com Every day is customer appreciation day at Hartford York. That pretty much means that all of us here at Hartford York treat customers the way we ourselves would like to be treated.

After all, without the customer, we’re nothing! So it’s my daily goal to be as helpful as possible — whether by answering customer questions, giving advice or through hands-on problem solving.

That’s just good business practice you say — and you’re right. It is. But outstanding service has also become somewhat rare these days, and that’s one reason I’ve got a whole page at Hartford York dedicated to customer testimonials.

It’s hard for customers to know what kind of company they’re dealing with (especially when it’s an online business). By reading the experiences of other customers who have had problems solved or are impressed with speed of response, fast shipping or no-hassle exchanges and returns, potential customers can establish a level of trust enough to make that initial leap of faith and first purchase.

Here’s a real-life example of how I operate. When George T. wanted to buy several expensive Makins Special Order hats, I suggested that we start with just one to make sure he liked it and that it fit. George agreed. Once he knew how much he liked the first hat, we then proceeded on to the others that he wanted.

George wrote a review of his Hartford York shopping experience, saying:

I purchased a few Makins Special Order hats from their fall and winter selection. As expected, these hats are exceptional in both fit and finish and I am more than satisfied with them all.

But I want to give a shout out to Hartford York’s CEO, the honorable Mr. Steve Singer. The day after placing my order, I received an email from Mr. Singer expressing his appreciation for my purchase and offering some expert advice on how to proceed more sagaciously.

Well, his personal care was extraordinary, needed and appreciated. Helped me avoid few possible purchasing problems. All this from the President and CEO. Thank you, Steve. Will certainly be making many more purchases through Hartford York.

Thank you for the kind words, George.

Just doing my job.

Thanks for reading,
Steve Singer
CEO Hartford York

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Published in: on May 4, 2012 at 2:08 pm  Leave a Comment  
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